DELIVERY INFORMATION

Collection:

• Free of charge

• Some items may be in stock, others may take up to 4-7 working days depending on items and amount, please contact us for more specific details.

• A suitable vehicle will be needed to collect purchases, one of our team will contact you to discuss once an order has been placed.

• Once your order is placed we will contact you to confirm your collection date. 

• Please contact us and we can support you with delivery/collection dates as much as we can. 

Delivery:

• Flat rate of £250 under £5000 order.

• Free over £5000

• Up to 4-7working days delivery for mainland England and Wales – please allow a further 2 days for Scotland. Northern Ireland and Scottish highlands, an additional charge will be applied, please contact for quotation.

• Price includes VAT.

• All delivery dates are estimates and an exact delivery date will be confirmed once order has been confirmed.

• Deliveries are usually made with an 18-26 tonne rigid lorry. Please ensure there is sufficient access for the lorry to pull up outside your delivery location. If access is not sufficient this could result in the product being left in the nearest possible location or returned which will be at a chargeable rate. 

• The delivery is not on a hiab/crane.

• Delivery is to kerbside only.

• There will need to be someone present to accept delivery and assist with offloading.

• If you order and we are unable to deliver due to delivery not being possible you will be charged for re-delivery.

• At our discretion we may be able to absorb some of the charges depending on the circumstances.

• Our standard delivery service are not made by our own wagons, and so a third party is used. Walker Landscape & Design accept no responsibility in any delays to haulage.

• Deliveries are theoretically made to kerbside but the driver will generally try to accommodate as much as possible.

• Once your order has been placed you will be contacted and provided with an exact date of delivery.

• A signature is needed for delivery.

• We do not deliver to multiple addresses.

Delivery Only

• Flat rate of £900 Delivery for Mainland UK.

• Contact us for Delivery & Installation fees outside of Mainland UK.

• Installation will be priced after site survey.

• All delivery dates are estimates and an exact delivery date will be confirmed once order has been confirmed.

• Delivery only is not available. WLD Approved installers will install your KE Pergola.

• Once your order has been placed you will be contacted and provided with an exact date of delivery.

Collection: 

• Free of charge over £50

• Some items may be in stock, others may take up to 5-10 working days depending on items and amount, please contact us for more specific details.

• A suitable vehicle will be needed to collect purchases, one of our team will contact you to discuss once an order has been placed.

• Once your order is placed we will contact you to confirm your collection date. 

• Please contact us and we can support you with delivery/collection dates as much as we can. 

Delivery:

• Free of charge over £50

• Lead time is usually between 3-5 working days delivery for mainland England and Wales – please allow a further 2- 4 days for Scotland. Northern Ireland and Scottish highlands, an additional charge may be applied, please contact for quotation.

• Price includes VAT.

• All delivery dates are estimates and an exact delivery date will be confirmed once order has been confirmed.

The size and weight of the EGG, and the size of the truck delivering it, mean that we have some important access requirements. Please call us on 01244301922 to advise us of any of the following:

• Daytime restrictions for delivery vehicles

• Parking restrictions

• Weight or time limits on access roads

• Bus lanes

• Narrow access lanes

• Pedestrian-only areas

• Overhanging trees or obstructions

• Soft, uneven or sloping surfaces

• The delivery is not on a hiab/crane.

• The courier will drop the pallet on the curb as close to your property as possible. They are under no obligation to move or unpack the EGG, and they will not take away the packaging or the pallet.

• Your EGG will arrive strapped and shrink-wrapped on a Euro pallet measuring approximately 1.2m x 1.2m. It will be delivered on a lorry with a tail-gate lift.

• The EGG is heavy, so you will need at least two strong people to safely carry it through to your garden.

• If you order and we are unable to deliver due to delivery not being possible you will be charged in full for re-delivery.

• Our deliveries are not made by our own wagons, and so a third party is used. Walker Landscape & Design accept no responsibility in any delays to haulage.

• Once your order has been placed you will be contacted and provided with an exact date of delivery.

• A signature is usually needed for delivery.

• We do not deliver to multiple addresses.

Upon delivery, please ensure that you check your order. You have 15 minutes to do so before the driver leaves.

It may not be feasible to fully examine every item on the pallet in that time, so we would recommend first checking the pallet for any obvious signs of damage. If the boxes and wrapping appear to be intact, you can sign for your delivery as “unchecked”.

If you see any sign of potential damage, contact Walker Landscape & Design’s Customer Service team immediately on 01244301922. If this is not possible but you still wish to accept the delivery, please sign as “damaged” and contact us afterwards. Alternatively, you may prefer to refuse delivery.

By signing the delivery receipt without noting any damage incurred before delivery, you have legally acknowledged receiving the goods in perfect condition. By providing the carrier with a clean receipt, you could be left with no recourse for any damage.